Shipping Policy

Monelvo™
Company Name：
Hangzhou Changfeng Artificial Intelligence Technology Co., Ltd.

Business Address:
Room 35592, 3rd Floor, No. 1040 Yueming Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@monelvo.com

Representative：
Xu Weikai 

Phone:
+86 15323803364

Customer Service Hours:
8:00 AM–10:00 PM

Monelvo™ is committed to providing a clear and reliable shipping experience.

Orders are prepared through our fulfillment process and dispatched after necessary processing steps are completed. We focus on efficient preparation and fast dispatch.

Orders may be fulfilled through our own facilities or partner fulfillment facilities depending on inventory availability and delivery destination.

After shipment confirmation, customers may receive available tracking information to help follow delivery progress.

Shipping conditions may vary depending on destination, logistics availability, and external transportation circumstances.

If tracking information has not changed for an extended period, or if a shipment appears to have an issue, customers may contact service@monelvo.com with relevant information.

Monelvo™ reviews delivery concerns carefully and works to provide appropriate assistance.

Shipping information, service procedures, and related policies may be updated to maintain accurate customer communication.